Crisis management is the application of strategies designed to help an organization deal with a sudden and significant negative event.
We work with clients to test their crisis management preparedness, allowing plans to be modified to take account of changes. This enables the team to maintain familiarity with the business and also to run through scenarios involving current threats. We will help integrate the crisis plans into management structures, incorporating any response and recovery plans that may exist or may need to be created within your business interest.
A crisis can occur as a result of an unpredictable event or as an unforeseeable consequence of some event that had been considered a potential risk. In either case, crises almost invariably require that decisions be made quickly to limit damage to the organization. For that reason, one of the first actions in crisis management planning is to identify an individual to serve as crisis manager.
Crisis management best practices include:
- Planning in detail for responses to as many potential crises as possible.
- Establishing monitoring systems and practices to detect early warning signals of any foreseeable crisis.
- Establishing and training a crisis management team or selecting an external crisis management firm with a proven track record in your business area.
- Involving as many stakeholders as possible in all planning and action stages.